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"TESTIMONIALS"

Contents

I.          FAQs about our website

II.         FAQs about the Webinars

A.          Live webinars

B.         On-demand webinars

III.            FAQs about Moodle


FAQs about Our website

  • Will I receive certification for attending a live or pre-recorded webinar?: TDMWebacademy offers a certification for live and select recorded webinars.  The various live webinars have been designed to meet the criteria of acceptable for most states and professional organizations.  It is up to the participant to determine the acceptability of the course for certification based on the rules of the respective state and/or professional organization.  Please review your state requirements concerning state certification.  You will receive a certificate of completion after the course.  You will receive TDM Webacademy Certification for Business Entrepreneurship for any Module completion. For a detailed explanation see below:

A Module consist of one or more webinars, for example: Preparing for Success is a module that consist of a series of 8  courses. You must complete the 8 courses to receive certification. If you do not complete the entire module or you decide to take a single course out of the module. You will receive a certificate of completion for that course.

  • Tips for a successful webinar experience: Ensure you do not have multiple programs open that may slow your experience (e.g., instant messenger, outlook, skype).  If your Internet runs slow or you have dial-up, your experience may be slowed. If a video clip is being used, there may be a delay with streaming it to your PC. Although TDM Webacademy test media prior to a live webinar, please be aware that delays may occur, as you are dealing with an Internet connection.

  • Why can't I log in? : There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

  •  Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly

  •  Are cookies enabled on your browser

  • How do I gain access to a course?: Locate or search for the desired course (you can click 'All courses...' in the 'My courses' block) and click on the course name. If TDM Webacademy has given you an enrollment key, enter it when prompted, and click Enroll me in this course. Once you are enrolled in a course, it will appear under "My courses" any time that your are logged into that Moodle site.

  • How do I jump between my courses?: 'My Courses' block if it has been added to the page you are on Go back to the homepage (see below) and then use the main course block (if it has been added)

  • How do I get back to the homepage?: Use the navigation bar at the top left of the page or the button at the very bottom of the course.

  • How do I find course X? : If you are not already enrolled in a course you can search for it by name and description.

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FAQs About the Webinars

A.      Live Webinars

  • I lost/never received my TDM Webacademy email. How do I join the webinar? : When the webinar begin go to your email and open the email from TDM Webacademy, click on the join meeting icon, enter  your name and the email address you used to register for the event, and click the "Continue" button.

    You can find the webinar ID on your receipt (for paid webinars) and the information page about the webinar you want to attend.

  • I'm having trouble logging in or hearing the audio. Who can help me with technical questions? : If you have difficulty logging into the webinar, can't hear the webinar or other technical questions, please call TDM Webacademy's technical support line at  help@tdmwebacademy.com .

    You can also review the
    TDM Webacademy FAQ page for answers to questions related to their webinar tools.

  • I can't get into the webinar / I registered, but I'm blocked from attending. What do I do?: If a you cannot view the live webinar presentation,, call the phone number in your TDM Webacademy email and follow along with the presentation.

    If you have technical problems with the software, please call TDM Webacademy's technical support line at help@tdmwebacademy.com.

    A recording of the webinar will be available to view 48 hours after the presentation. Visit  www.tdmwebacademy.com for a link to the archived presentation

  • Where can I get the slides from or see a recording of an older webinar? : 48 hours AFTER the presentation, a link to a video recording of the presentation is made available on the same page.

  • How do I watch archived recordings of webinars?:

  • TDM Webacademy offers archived recordings of our webcasts on its web site and through TDM Webacademy.  

  • Webinars archived on using Flash technology.

  • The TDM Webacademy archived recordings require Media Flash Player.

  •  You can download a Media Flash Player for  free.

  • Who do I call about credit card problems or for refunds? Please email   customerservice@tdmwebacademy.com .

  • Who do I call for non-technical questions? : Non-technical questions can be directed to info@tdmwebacademy.com ... You can also review the TDM Webacademy FAQ page for answers to questions related to their webinar tools

B.  On-Demand Webinars:

  • How do I purchase an on-demand Webinar: When you purchase the webinar, it will be available to you for 7 days.  You have the option of streaming video only the webinar to your PC for 7 day from time of purchase.  Once you have completed viewing your webinar, you will be prompted to take a survey.  If you are attending the webinar for continuing education approval for your state, please e-mail INFO@TDMWEBACADEMY.COM  to receive a quiz.  Upon processing of your survey and quiz, you will receive a certificate of attendance via e-mail.  

  • How do I download a webinar? : If you purchase a pre - webinar, you have the option of downloading the webinar to your PC. if you don’t have a flash player on your PC  you can download Movie Flash Player , to allow your PC to playback a recorded session.  You also have the option of choosing play to play your purchased session immediately, without downloading it.

  • How do I login?: Upon purchase of your webinar, you may be prompted to download a Flash Video Player if one is not detected on your computer.  This will allow your webinar to upload to your PC.  Your webinar will pop-up in a new web browser.  For a good learning experience, please allow the webinar to fully upload.  This will avoid delays that may occur. There may be delays with viewing the webcams of the presenter and host, as well with any shared video.  All of this depends on Internet connection and allowing the webinar to fully upload prior to viewing.

  • How to I listen to on-demand webinars? : You should be able to listen to the audio of the webinar through the speakers of your computer.  Please ensure you do not have your audio muted! There are different icons you can use to increase your learning experience.  Please see below on which icons you can click to see the presenter, read the feedback through the chat box, and to navigate through the different sections of your webinar.

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About Moodle (FAQs)

1. General Information

1.1. What is Moodle?

1.2. How do I use Moodle?

1.3. What if I do not have an Internet Service Provider?

1.4. How do I navigate within Moodle?

1.5. Is Moodle just for online learning?

1.6. Moodle won't let me log in. What could be the problem?

1.7. What can I do when my web browser doesn't work right with Moodle?

1.8. Moodle doesn't list any of my classes. What is wrong?

1.9. Can I bookmark a course and access the course from the bookmark?

1.10. Are there any provisions in Moodle for people with disabilities?

2. Problems with the grade book, assignments, quizzes, etc.

2.1. Are there any restrictions on the names of files that I upload or attach to Moodle?

2.2. Can I control the feedback I get while taking an online courses?

3. Managing email

3.1. How do I send email to other students in my course?

3.2. Can I check my email from within Moodle?

3.3. How can I change my email address for Moodle?

3.4. Moodle is sending me too much email! How can I fix this?

3.5. How do I prevent my email information, etc. from being visible to all?

4. Who do I contact for support

4.1 Who do I contact for support?

 


1. General Information

1.1. What is Moodle?: Moodle is an Open Source Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). It has become very popular among educators around the world as a tool for creating online dynamic web sites for used for online training.

1.2. How do I use Moodle?: All users  access Moodle via a web browser (Mozilla, Firefox, Netscape, Internet Explorer, etc.) on any platform (Sun workstation, PC, Mac) with Internet access. Login to Moodle via the  TDMWebacademy portal. You will need to provide your TDMWebacademy login ID as the username, and then provide your password.

1.3. What if I do not have an Internet Service Provider?: You can access the the TDMWebacademy portal from any location that have and Internet Service Provider such as you local library. 

1.4. How do I navigate within Moodle? The TDMWebacademy Online Training Portal Moodle is organized as a web page per course, with a front greeting page. There are three columns on a page; the left and right columns generally offer automatically-generated information, with the large middle column used for the course content and . When the browser cursor hovers over something clickable, you will often see an informative box pop up to confirm what clicking there will perform. You enter a course by finding its listing at the left of the screen, under My Courses, and clicking on the name. If you do not see your course listed, send an inquiry email (<font size="2">mycourses@tdmwebacademy.com</font>) to see if  the course have been create  in Moodle yet. 

  1.5. Is Moodle just for online learning?: It can be. However, in most cases Moodle is used to support and combine face-to-face interaction with e-learning, m-learning and other forms of learning.

1.6. Moodle won't let me log in. What could be the problem?: You must give the same username and password that we emailed you. Your username, also known as your TDM Webacademy login ID, is sent to you after you have registered with the website.  Moodle will  ask for your username and password once each time you log in. The system is case sensitive. It recognizes the difference between an upper case letter and a lower case letter. Make sure the CAPS LOCK key is off. If your problem persists, please contact help@tdmwebacademy.com see question 2.2 below, which addresses browser settings that can affect your ability to login to Moodle.

1.7. What can I do when my web browser doesn't work right with Moodle?: If you have enabled Cookies, Java-script, and Pop-ups, and still have problems, next check for any firewall or web proxy that might be running on your computer. We have seen both Norton and Zone-Alarm firewalls, and the Privoxy filtering proxy, cause problems. Also, older versions of web browsers may not handle CSS HTML correctly, resulting in lines overlaying each other. If your problem is that only one topic is being displayed, you might have accidentally clicked on the small square icon in the top right of the topic box. This causes the icon to be replaced by a double-square icon, and only that topic to be displayed, even across Moodle sessions! Just click on the double-square icon, and you'll get back to the default display of all topics (the icon will change to a single square).

1.8. Moodle doesn't list any of my classes. What is wrong?: If you logged in successfully (as indicated by your name appearing in the top right corner) but no My Courses listed, it is probable that none of your i have put their courses on Moodle yet, they have not used the correct course name or section number, or the course enrollable flag is set to 'NO'. The best thing to do is to ask your instructor(s) to contact ULL Moodle support for assistance, if they are indeed using Moodle for your class.

1.9. Can I bookmark a course and access the course from the bookmark?: Yes. Of course, you will be asked to login but then you will be placed at the bookmarked page.

 1.10. Are there any provisions in Moodle for people with disabilities?: Certainly. Moodle supports many assistive technologies such as screen- readers, screen-magnifiers, alternative mouse and key use, disabling of AJAX and Javascript, and more. See and join discussion at Accessibility forum at the official moodle site.

 Return to About Moodle Contents Page

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2. Problems with the grade book, assignments, quizzes, etc (facilitators only)

2.1. Are there any restrictions on the names of files that I upload or attach to Moodle? : At this time no. However, we may change this answer as we get more experience with Moodle.

2.2. Can I control the feedback I get while taking an online courses?: No, because the facilitator chooses when, if, and how to provide feedback when (s)he designs a test.

  

 Return to About Moodle Contents Page

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3. Managing email

3.1. How do I send email to other students in my course?: To send email to ALL the students and facilitators in a course, post your message to the course's News Forum. All the students and facilitators in a course are by default subscribed to the course forum, and will thus receive an email for each posting. Anyone can, if allowed by the forum parameters, change their subscription to be just one daily mailing, or just one daily mailing of posting subjects. Also, a person can suspend all their emailings by Moodle. The postings are still available for viewing within the forum, and which postings have been read can be tracked if enabled in the user's profile. You can send email to an individual by clicking on that person's name in the Participants listing. This requires that your browser handle the mail to function. You can use the Compose mail block on your course page, which will allow you to select which subset of the course participants are to be sent email. This block must have been added to the course by the facilitator.

3.2. Can I check my email from within Moodle?: There is no capability to read email from within Moodle.

3.3. Moodle is sending me too much email! How can I fix this?: Moodle does email forum postings to all subscribers. You can modify this behavior (when permitted by the forum's settings) by editing your user profile. Click on your name, shown at the top right of the screen, then click on the Edit profile tab. Finally, select a different Email digest type, or possibly deactivate email entirely (you then would access forums interactively to find new postings; the Forum tracking setting might be of interest).

3.4. How do I prevent my email information, etc. from being visible to all?: Edit your user profile (see previous (4.4)) to change the Email display setting.

 Return to About Moodle Contents Page

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4. Who do I contact for support

4.1. Who do I contact for  support?: Send email requesting Moodle support to help@tdmwebacademy.com  or Please send comments or questions to info@tdmwebacademy.com

 Return to About Moodle Contents Page

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